Privacy
1. What this site collects and why
When you request a refill, a transfer, a vaccine, or send us a message, we collect what the request needs: your name, date of birth, the prescription numbers or medication names you enter, a phone number if you give one, and the details of your request. We use it to fill the request, to match you to your pharmacy record, and to reach you about the order. We collect nothing you do not type in, and nothing is required beyond what identifies you and your request.
Your request travels encrypted to the pharmacy and is stored in the pharmacy's own system, not on this website. Links we send you expire for your privacy. Your privacy record on this site shows every document you shared and every reminder setting you changed, with the date.
2. Phone numbers and texting
A phone number you enter here is used to reach you about this request. We text only if you have opted in — on this site or at the counter — and every text carries STOP to stop and HELP for help. Message and data rates may apply; frequency varies with your activity. Consent to texts is never a condition of using the pharmacy. Mobile numbers are never shared with third parties or affiliates for marketing. See the SMS Terms.
3. Website privacy
This site sets no advertising trackers and no analytics cookies. It stores your language choice and, while a request is active, an access token on your device so your link works; clearing site data removes both. We use Cloudflare Web Analytics, which is cookieless and does not identify you, and Cloudflare hosts the site and keeps standard technical logs (IP address, browser type, page requested) to keep it running and secure. Fonts load from Google Fonts, which receives your IP address when the font files are requested. See Cookies.
4. Notice of Privacy Practices
Who we are and our promise
EMA Pharmacy Corp d/b/a Fine Care Pharmacy, 380 Knickerbocker Ave, Brooklyn, NY 11237, is your neighborhood pharmacy — and the law (HIPAA) and our own standards require us to protect the privacy of your health information, give you this Notice of our legal duties and privacy practices, and follow the Notice currently in effect. Beyond the law, our systems are built so that your records stay on the pharmacy’s own computers: what our patient portal sends over the internet is encrypted so that outside servers cannot read it, and messages you receive from us are signed simply "Pharmacy staff."
How we may use and share your health information
For treatment
To fill your prescriptions, counsel you, check for interactions, and coordinate with your prescribers, hospitals, and other pharmacies. Example: calling your doctor to clarify a dose.
For payment
To bill and collect from your insurance plan and its pharmacy benefit manager. Example: sending your plan a claim for a prescription and telling you your copay.
For health care operations
To run the pharmacy well: quality checks, staff training, audits, and business management. Example: reviewing dispensing records to improve safety.
Refill reminders and communications
We may contact you about refills due, prescription status, delivery, and treatment alternatives, using the contact methods you’ve given us. Tell us how you prefer to be reached — we honor reasonable requests (see Your Rights).
Family, friends, and caregivers
We may give your prescriptions to a family member, friend, or caregiver who picks up for you, and may share information directly relevant to their involvement in your care, using professional judgment about what you would want. If you tell us to restrict a specific person, we will.
Other uses and disclosures permitted or required by law
When required by law, and for public-health activities (adverse-event reporting to the FDA, communicable-disease reporting, immunization registries as required or with consent).
To report suspected abuse, neglect, or domestic violence as authorized by law.
For health oversight: audits and inspections by agencies that oversee pharmacies and health programs.
For judicial and administrative proceedings (in response to lawful orders and, with required protections, subpoenas) and for limited law-enforcement purposes as HIPAA specifically permits.
About a deceased patient to coroners, medical examiners, funeral directors, and as HIPAA permits to family involved in care.
For organ-donation purposes; to avert a serious threat to health or safety; for specialized government functions; and for workers’ compensation as authorized by law.
Business associates — vendors performing services for us — may handle information only under contracts requiring them to protect it.
Substance use disorder treatment records — extra federal protection
If we receive records protected by the federal confidentiality law for substance use disorder treatment programs (42 C.F.R. Part 2), those records receive protections beyond HIPAA: we will not use or disclose them — or testimony revealing them — against you in any civil, criminal, administrative, or legislative proceeding without your written consent or a specific court order authorizing it. You may complain about a violation of these protections to us or to the Secretary of Health and Human Services, and a breach of these records triggers the same breach-notification duties described in Your Rights.
Uses that require your written authorization
Marketing communications (beyond the treatment communications above), any sale of your information (which we do not do), and most sharing of psychotherapy notes (which a pharmacy does not hold) happen only with your written authorization — which you may revoke in writing at any time, except to the extent we’ve already relied on it. Any use or disclosure not described in this Notice will be made only with your written authorization.
Your rights
Get a copy of your records. Ask us in writing; we will respond within 30 days (one 30-day extension with written notice) and may charge only a reasonable, cost-based fee. You can choose paper or, where we maintain them electronically, an electronic copy.
Ask us to correct your records. If you believe information is wrong or incomplete, ask in writing; we will respond, and if we decline we will explain why and how you may add a statement of disagreement.
Request restrictions. You may ask us to limit how we use or share your information. We consider every request; one we MUST honor: if you pay for an item fully out of pocket and ask us not to tell your health plan, we will not, unless the law requires it.
Request confidential communications. Ask us to contact you a specific way (for example, only your cell, never the house phone) — we will accommodate reasonable requests without asking why.
Get a list of certain disclosures ("accounting"). You may request a list of certain disclosures we’ve made in the prior six years (this does not include treatment, payment, operations, or ones you authorized).
Get a paper copy of this Notice anytime, even if you agreed to receive it electronically.
Be notified of a breach. If a breach of your unsecured health information occurs, we will notify you as the law requires.
Choose someone to act for you. A person with a valid health care proxy, power of attorney, or guardianship can exercise your rights; we verify their authority first.
Our duties
We are required by law to maintain the privacy and security of your health information, to provide this Notice and abide by it, and to notify you following a breach of unsecured information. We may change this Notice and the new version will apply to information we already hold; the current Notice is always posted in the pharmacy and available on request, with its effective date on the first page.
Questions, requests, and complaints
Our Privacy Officer handles every request and question under this Notice: Kevinn Moshkovich, Operations Manager, 380 Knickerbocker Ave, Brooklyn, NY 11237, (718) 676-9976.
If you believe your privacy rights have been violated, you may complain to our Privacy Officer at the contact above, and/or to the U.S. Department of Health and Human Services, Office for Civil Rights — hhs.gov/ocr or 1-800-368-1019. We will never retaliate against you for filing a complaint.
Free help in your language is available on request. Ayuda gratuita en su idioma está disponible — pregúntenos.
Acknowledgment of receipt (pharmacy copy)
I acknowledge that I received (or was offered) the Fine Care Pharmacy Notice of Privacy Practices.
Patient (or personal representative) signature: ______________________________________ Date: ________________
Printed name: ______________________________________ Date: ________________
Representative’s relationship / authority (if applicable): ______________________________________ Date: ________________
For pharmacy use — if acknowledgment could not be obtained, document the good-faith effort and reason:
_________________________________________________________________________________
Staff initials: __________ Date: ____________
Questions or complaints
Privacy Officer: Kevinn Moshkovich, Operations Manager and Compliance/Privacy/Security Officer · (718) 676-9976 · Kevinn.m@finecarerx.com. You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights: hhs.gov/ocr/complaints, 1-800-368-1019 (TDD 1-800-537-7697). We will never retaliate against you for filing a complaint. New York residents: if your personal information is involved in a security breach, we notify you as New York's SHIELD Act requires.